(Reuniting stumped readers with the books from the edges of their memories.)
This post is by Jessica Leigh Hester and appears on the Atlas Obscura website:
“The carpet was khaki, the lights yellow, the walls a dishwater beige. The basement computer lab in Midtown Manhattan didn’t have much ambience. But 20 librarians from the New York Public Library were seated in the room—and they were there to crack mysteries. Their tools were a whiteboard, a marker, a series of screens, and a metal bell of the sort you’d find on a hotel-lobby desk. Whenever it dinged, it meant a case had been closed.
Before we each had a little, flickering encyclopedia in our hands, we had librarians, and they’re still experts at finding the answers to tricky questions. Through the Ask NYPL portal, a decades-old phone and text service, the staff has triaged everything from queries about the Pope’s sex life to what it means if you dream about being chased by elephants. The library staff are ace researchers with a massive trove at their fingertips. A sense of mystery in their work comes when people approach them with vague questions and patchy details—particularly when they’re looking for books, but they don’t remember the authors or titles.
A few years ago, staffers in the New York Public Library’s reader services division drafted a blog post about how to track down a book when its title eludes you. This post spurred a follow-up, in which reader services librarian Gwen Glazer recommended library resources and a number of other strategies (among them are Goodreads groups, a sprawling Reddit thread called whatsthatbook, an indie bookseller in Ohio who is happy to poke around for a $4 fee). Thanks to Google—“how to find a book”—many stumped people seem to land on that post, and they have often written about their enduring puzzles in the comments section. The messages now number in the thousands. Glazer says she often arrives at work to see another 10 title requests…”
Click here to read the rest of the article.
Tom is originally from Brooklyn N.Y but has spent his entire professional career in South Carolina, most recently as Head of Reference Services at the College of Charleston. As part of the Against the Grain and Charleston Conference team, he serves as the associate editor of the print ATG as well as the co-editor of the webpage. Tom’s conference duties include coordinating the Penthouse Suite interviews as well as the conference poster sessions.
He received his MLS from the University of Buffalo, SUNY and a second master’s in public administration from the College of Charleston and the Univ. of South Carolina. His wife Carol and he live in downtown Charleston and she is an artist and a tour guide offering historic walking tours of the city.