Title: Reimagining Reference in the 21st Century
Series: Charleston Insights in Library, Archival, and Information Sciences
Editors: David A. Tyckoson and John G. Dove
Paperback: 9781557536983, $29.95; ePub: 9781612493664, $14.99; ePDF: 9781612493657, $14.99
Imprint: Lafayette: Purdue University Press, 2104.
Reference service, the idea that librarians provide direct assistance to users, has been a central function of libraries for over a century. Today’s libraries are even more complex and intimidating to new users than libraries of the past, and the technical and social contexts in which users experience their library’s resources add to this complexity. The availability of a friendly librarian who helps users find materials, search for information on a topic, interpret citations, identify quality information, and format bibliographies has become a standard component of what libraries do. However, changes in technologies, economics, and user populations are causing many libraries to question the need and function of traditional reference services.
This book examines how library services meet user needs in the twenty-first century. Many libraries are asking key questions about reference services, such as: Should librarians be on call waiting for users or out in the community promoting the library? Should we assign staff to help users one-on-one or is it more effective to assign them to build and use tools to teach users how to find and evaluate information? Will we continue to purchase commercial reference sources or just use Wikipedia and other free resources on the web? With the proliferation of information available today, how can we help users evaluate search results and select the best resources that they can find? And how do we evaluate the effectiveness of reference services?…
Reminder: Editors David A. Tyckoson and John G. Dove will be at the Charleston Conference signing copies of Reimagining Reference in the 21st Century at the Conference reception being held at the South Carolina Aquarium on Thursday Nov. 6 • 7:00pm – 9:00pm.
Tom is originally from Brooklyn N.Y but has spent his entire professional career in South Carolina, most recently as Head of Reference Services at the College of Charleston. As part of the Against the Grain and Charleston Conference team, he serves as the associate editor of the print ATG as well as the co-editor of the webpage. Tom’s conference duties include coordinating the Penthouse Suite interviews as well as the conference poster sessions.
He received his MLS from the University of Buffalo, SUNY and a second master’s in public administration from the College of Charleston and the Univ. of South Carolina. His wife Carol and he live in downtown Charleston and she is an artist and a tour guide offering historic walking tours of the city.