According to Library User Experience, ARL’s most recent SPEC Kit, “there is a growing awareness of the need to assess libraries from the user perspective.” This new SPEC Kit “explores recent and planned user experience activities at ARL member libraries” as well as discusses the “impact these efforts have on helping the libraries transform to meet evolving user needs.” In addition, it provides “examples of successful user experience activities to serve as benchmarks for libraries looking to create or expand efforts in this area.” According to the SPEC Kit “nearly all of the responding ARL member institutions are employing a form of user engagement.”

Read more: Library User Experience, SPEC Kit 322, Published by ARL