by Ed Pentz (Executive Director, CrossRef)

When readers of online journals at an institution lose access to subscribed content they are understandably upset, and the librarian bears the brunt of user dissatisfaction. Often the loss of access occurs when journals move between publishers either because a publisher has sold a journal, or journals, to another publisher or because a society has decided to switch publishers for a journal it owns. Many things can go wrong with an online journal transfer leading to a loss of access to content and perpetual access rights. During the early part of the 2000s the problem seemed to be getting worse as highlighted by regular messages posted to email lists and an article by Louise Cole in 2005 in Serials Librarian (Cole, L. 2005. A journey into e-resource administration hell. Serials Librarian, 49: 141–54.

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