224 - Brick wallphoto © 2010 Marlon Bunday | more info (via: Wylio)
From The User Expectations Gap – A Brick Wall Instead of an Open Door, part three in a six-part series from Jane Burke, ProQuest, on InfoViews.

“Because library web sites often do not provide a clear and compelling starting place for research, users go with what they know. Whatever else we say about Google, it is a clear and compelling place to start. Simple. Easy. Fast.

“If users are going to learn how to create knowledge for the digital age, they need to use library resources, especially digital resources. To entice them to do that, we need to make our library websites as inviting as our physical spaces. Libraries need a “digital front door,” one that offers a compelling place to start and that offers clear context for research.”  Read entire post online here.

Is the library making it too hard to discover the rich resources on which we spend increasingly scarce dollars?